Command the Field

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freedom and flexibility
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WHY WALKABOUT?

The difference is in the design and development Performance and flexibility, the best of both worlds Live support throughout our standard business hours Infrastructure and policies in line with the highest industry standards

Closely designed with service providers, Walkabout Software focuses on the details a service company needs to get the job done. Also, minimalist design makes things easy to reach, and tasks easy to complete. The software is developed with speed in mind, and is always being tested and enhanced.

Utilizing the cloud provides increased accessibility and usability. We host the site, and store the data, so you can eliminate the cost and maintenance of an on-site server. Meanwhile, you can check on your company from anywhere on virtually any device with an internet connection.

From 8AM to 5PM EST, live support is provided via phone and email. We are also working tirelessly to provide you with the best possible software, so updates come regularly, and are free!

Walkabout hosts their product on mirrored high-quality servers in some of the best server-farms in the country. This provides the redundancy, security, and infrastructure required to provide the highest quality of service and dependability.

FEATURES
Create & Dispatch Jobs
Book work quickly while the customer is still on the phone. Drag and drop calls onto the scheduler, and instantly see their locations in your service area. Seeing the schedule and the map together maximizes the efficiency of your scheduling. All addresses are validated with a reputable third party to ensure accuracy and precision.
Manage Customers
All of your customers are easily accessible, and managing them is a breeze. Service history is readily available anywhere a customer is referenced, making sure that you have a complete picture when making decisions. Contacting a customer is simple with automated emails and Scheduled Maintenance to keep your customers' satisfaction at its highest.
Inventory Analytics
Inventory management tools help set stock levels according to actual usage, and phase out dead stock. Manage part pricing, create and receive purchase orders, process returns, and track all part movement.
Invoicing & Accounts Receivable
Billing, applying payments, emailing, and printing the invoice in the field can eliminate the need for data entry positions. Finance Charges and Late Fees can be customized for your company, placing the billing of your customers' accounts in your control.
Warranty Entry & Submission
As calls are closed, warranty claims are automatically generated. Claims can be managed, tracked, and uploaded via FTP to Service Bench and Service Power. Additional warranty processors are always being integrated.
Support & Backups
All support, backups, and updates are free! Technical support is provided at no additional cost. We utilize the highest industry standards of data storage, security, and system availability.
Mobile App
Native Android and iOS apps provide unparalleled flexibility and accessibility, allowing technicians to follow navigation to a job, log all repairs and details including photos, and even enter payments. Technicians don't need bulky laptops, or even tablets, they can use the smartphone they already have in their pockets.
Help Videos & Training
On-site training available upon subscription, and live training is always a phone call away. Help videos and detailed documentation are included to assist your company in the transition, or throughout your time with the software.
The Cloud WHAT IS CLOUD-BASED SOFTWARE?
Cloud = Internet
All of your data is stored in an off-site managed server, safe and sound, just waiting for you to access it form anywhere with any device.
TESTIMONIALS
As a business owner this is one of the best decisions that I have made in the past few years. We were pretty much all on the same page before. This is just a much cleaner way to operate. The design of Walkabout is very neat and clean. The learning curve in the office and with my technicians was very short. I love the ease of entering customer information, scheduling a call and moving into a time slot on a technician’s day planner. It is simple to follow the call through to completion. The cloud based system was new to us and we really like it. Being able to log into your work from anywhere or on any device has been great. We have already experienced a computer crash, picked up another device and kept working. Walkabout's support is one of the best that I have ever worked with. I appreciate the live person answering the phone every time we call. I would highly recommend Walkabout to anyone looking to go paperless and streamline your business.
-Mike DeYoung, Miller's Appliance Service
President
The difference between Walkabout and our old software is night and day. Our old software was behind the times, with Walkabout our technicians can close out their work in the field, which frees up our CSRs to take more calls. The ability to find customers by name, phone number, or address makes adding a new call simple. Accessing previous service history is fast and easy. Walkabout has also helped us get our inventory back under control. Before our technicians would order parts that were already in stock, but now when creating a purchase order the system lets us know if we have the part on hand. One of the very best things about Walkabout is their support. The staff is very responsive and always willing to listen to our feedback.
-Doug Harris, Advance Appliance
CEO
We are not a typical appliance service center as we also have part and major appliance sales. This complicated getting what we needed without investing more than we should. It was a nice surprise to find Walkabout Software and their ability to accommodate all of our business needs, without breaking the bank. When you add the customization that was needed for us and the excellent, really personal, technical support you could not ask for more. Their support is far and above other software companies that I have dealt with. They are always accessible and willing to take whatever amount of time to have everything working as it should be. If I am unable to grasp the directions they will take over and let me watch each step to make sure I get what I need.
-Betty Carlson, Davis Appliances
Manager
Walkabout’s scheduler has helped keep our work flow smooth. It makes it easy to schedule and easy for our technicians to see their route for the day. Walkabout Software keeps me organized. With the different call statuses I can review every open call on a daily basis and see what needs to be done. Creating a call is simple and easy, each appliance has its own tab which is a great feature to help keep tasks organized. The cloud based platform is awesome. Our technicians use iPads out in the field and it works great. My work life is a lot less stressful since we started using Walkabout Software.
-Paige Dyer, Professional Appliance Repair
Owner
Contact Us CONTACT US
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